How to contact us

Email is the fastest way. Write to soporte@adminfiel.com and we reply within 24 business hours, Monday to Friday.

So we can help you on the first try, please include in your message:

Your church's name as it is registered.
The email you signed in with.
What you were doing and what you expected to happen.
If it's an error, a screenshot.

For sales or administrative matters: contacto@adminfiel.com.

Creating an account

You can register your church from the mobile app or from the browser. You need a valid email address, the church's name and a contact phone number.

When you finish signing up you'll receive a confirmation email. If it doesn't arrive within a few minutes, check your spam folder before writing to us: it's the most common cause.

The first account created is the administrator's. From it you invite the rest of the team and decide which modules each person can see.

Recovering your password

On the sign-in screen choose "Forgot your password?" and enter your email. We'll send you a link to set a new one. The link expires for security reasons; if it has expired, request it again.

If you no longer have access to the email you registered with, write to us from a church email address and we'll help you verify your identity.

The mobile app

The iPhone and Android app shows the same information as the web version: people, groups, finances, services, calendar, registrations, donations, inventory, academy, certificates and media. Whatever you change on the phone shows up on the computer and vice versa, because it's the same database.

You need an internet connection to use it. If a screen doesn't load, fully close the app and open it again; if the problem persists, write to us and mention the module.

If you belong to more than one church, you can switch between them from the selector at the top without signing out.

Notifications

The app can notify you about birthdays, people assigned to you, treasury transactions, volunteer assignments and calendar activities. You only get notices for the modules you have permission to see.

The first time, we ask whether you want to receive them. You can change your mind anytime from your phone's settings, in the AdminFiel notifications section.

Your data

Your church's information is yours. We don't sell it or share it with third parties for advertising. You can export each module's lists to CSV from the web version whenever you need to.

The full details of what we collect, why and for how long are in the Privacy Notice (in Spanish).

Deleting your account

You can request the deletion of your account from the app itself, under Settings → Delete account. We ask for your password to confirm it's you.

From the moment you request it you have 30 days to change your mind: during that period the account is deactivated and you only need to write to us to restore it. Once the period is over, the data is permanently deleted and there is no way to recover it.

If you are the administrator, deleting your account also deletes the church's record and all of its users. If you only want to leave yourself, ask another administrator to remove your user.

If you no longer have the app installed, you can still request it: the full procedure is under Delete your account (in Spanish).

View Privacy Notice

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